Client Services Specialist - Scheduling & Support

ProSkill; New River (AZ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Bonus & commission opportunities

401K with match

Company iPhone/iPad

Life insurance

Paid vacation & holidays

Company events

Career growth

Job summary

ProSkill Services is seeking a Client Services Representative for an in-office position in Anthem, AZ. The role focuses on scheduling, inquiries, and client support, reporting to the Client Services Manager.

Strong communication, multitasking, and problem-solving skills are essential in this full-time, non-exempt role. The position offers competitive pay with bonus/commission opportunities, 401K match, life insurance, paid vacation/holidays, and company events.

Qualifications

• Excellent customer service skills and professional demeanor.
• Ability to manage multiple priorities in a fast-paced office.
• Strong communication, both written and verbal.
• Experience handling high call volumes is preferred.

Responsibilities

• Manage inbound calls for service scheduling.
• Coordinate appointments for maintenance, repairs, and equipment replacement.
• Respond to email and web portal inquiries for scheduling requests.
• Conduct outbound calls to existing clients for follow-ups and scheduling.
• Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
• Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.

Skills

Customer service

Spanish (preferred)

Phone etiquette

Communication skills

Multitasking

Problem solving

MS Word/Outlook/Excel

Typing 40 wpm

High call volume

Tools

Microsoft Word

Outlook

Excel

Job description

ProSkill Services is seeking a Client Services Representative for an in-office position in Anthem, AZ. The role focuses on scheduling, inquiries, and client support, reporting to the Client Services Manager.

Strong communication, multitasking, and problem-solving skills are essential in this full-time, non-exempt role. The position offers competitive pay with bonus/commission opportunities, 401K match, life insurance, paid vacation/holidays, and company events.