Remote Client Support Specialist

Burjline Builders; Anthem (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Remote work

Competitive hourly pay

Growth opportunities

Supportive team culture

Flexible schedule

Job summary

SSA & Company in Anthem, Arizona, is hiring a Customer Support Specialist for a fully remote, full-time role. You will be the first point of contact for clients, delivering timely, accurate responses and ensuring a positive service experience.

Responsibilities include handling inquiries via email, phone, and the support portal, recording interactions, and collaborating with consultants to resolve issues. This remote role offers competitive pay and growth opportunities within a respected firm.

Qualifications

• Proven experience in customer support or client services, preferably B2B or professional services.
• Exceptional verbal and written communication skills.
• Strong problem-solving ability and calm under pressure.
• Excellent organizational and time-management skills with multi-tasking ability.
• Proficiency with CRM systems and customer service software.
• Client-centric mindset with a drive to deliver outstanding service.
• Ability to work independently in a remote setting with discretion and integrity.

Responsibilities

• Serve as the primary contact for clients via email, phone, and our support portal.
• Provide accurate, complete information using the right methods and tools.
• Identify client needs and resolve issues, escalating when necessary.
• Maintain detailed records of client interactions and transactions.
• Collaborate with consultants and project managers to align on communication and issues.
• Contribute to improving support processes and the knowledge base.
• Gather client feedback to share with internal teams for service improvement.

Skills

Customer service

Communication

Problem solving

Time management

Remote work discipline

Tools

CRM Software

Job description

SSA & Company in Anthem, Arizona, is hiring a Customer Support Specialist for a fully remote, full-time role. You will be the first point of contact for clients, delivering timely, accurate responses and ensuring a positive service experience.

Responsibilities include handling inquiries via email, phone, and the support portal, recording interactions, and collaborating with consultants to resolve issues. This remote role offers competitive pay and growth opportunities within a respected firm.