Client Services Coordinator – Scheduling & Support

W Services Group; Hauppauge (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

W Services Group is seeking a Customer Service Associate in Hauppauge, NY. This full-time role focuses on providing exceptional support to clients and contract partners, managing a high volume of calls, scheduling services, and ensuring a positive client experience.

Responsibilities include following up on service dates, updating work orders, and assisting with billing notes. The role requires strong communication, reliability, and teamwork in a collaborative environment.

Qualifications

• Experience providing customer support or call handling.
• Ability to manage high volumes of phone calls and inquiries.
• Strong written and verbal communication skills.

Responsibilities

• Handle a large volume of calls and scheduling inquiries.
• Respond to inquiries and maintain positive client experiences.
• Update service orders and billing notes as needed.
• Coordinate with coordinators and specialists to schedule services.
• Follow up on missed services and client contacts within 24 hours.
• Assist with PO management and basic admin tasks.

Skills

Software proficiency

MS Outlook

MS Word

Excel proficiency

Multitasking

Strong communication

Team player

Reliability

Tools

MS Outlook

MS Word

Excel

Job description

W Services Group is seeking a Customer Service Associate in Hauppauge, NY. This full-time role focuses on providing exceptional support to clients and contract partners, managing a high volume of calls, scheduling services, and ensuring a positive client experience.

Responsibilities include following up on service dates, updating work orders, and assisting with billing notes. The role requires strong communication, reliability, and teamwork in a collaborative environment.