Client Services Specialist — Retail Launch & Projects

ADVATIX - Advanced Supply Chain and Logistics; Strongsville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

HRforGrowth is seeking a Client Services Representative to support large Fortune 500 clients and smaller accounts. You will report to the Client Services Manager and own day-to-day project requirements, ensuring high-quality execution and timely communication of client requests.

You will be the sole contact for marketing and location launch events, requiring strong calendar management, attention to detail, and a solid understanding of the business impact on retailers and end users.

Qualifications

• Bachelor’s or advanced degree in business or equivalent work experience.
• Two years of experience in program management.
• Ability to develop, maintain, and deepen relationships with senior-level client contacts.
• Track record of exceeding relationship management objectives.
• Proven business acumen, judgment, and decision-making skills.
• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment.
• Understand the Retail world and Grand Openings experience ideal.
• Aptitude for interpreting contracts and legal documents.

Responsibilities

• Execute defined tasks related to specific client requirements and ensure client service obligations are met.
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by coordinating with internal teams.
• Execute and support onboarding as defined in client requirements.
• Identify new opportunities with clients and drive revenue growth with the Client Services Manager.
• Identify client health risks and coordinate with other departments for solutions.
• Proactively identify and report monthly financial variances.
• Quality check invoices to ensure all services are accounted for.
• All other duties as assigned.

Skills

Relationship management

Cross-functional collaboration

Analytical thinking

Time management

Travel readiness

Education

Bachelor’s or advanced degree in business

Tools

MS Office

Job description

HRforGrowth is seeking a Client Services Representative to support large Fortune 500 clients and smaller accounts. You will report to the Client Services Manager and own day-to-day project requirements, ensuring high-quality execution and timely communication of client requests.

You will be the sole contact for marketing and location launch events, requiring strong calendar management, attention to detail, and a solid understanding of the business impact on retailers and end users.