Customer Service Representative

ADVATIX - Advanced Supply Chain and Logistics; Cleveland (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

ADVATIX - Advanced Supply Chain and Logistics is seeking a Client Services Representative to support Fortune 500 clients and smaller accounts. The role focuses on day-to-day project requirements, high-quality execution, and coordinating all client requests while reporting to the Client Services Manager.

The ideal candidate is detail oriented, organized, with strong calendar management, able to travel up to 5%, and capable of working independently and with teams to drive client satisfaction and

Qualifications

• Bachelor’s or advanced degree, preferably in business.
• Two years of experience in program management.
• Ability to develop, maintain, and deepen relationships with senior-level client contacts.
• Track record of exceeding relationship management objectives.
• Proficient in MS Office; able to learn new systems.
• Ability to travel up to 5% or as required.

Responsibilities

• Execute tasks related to client requirements and ensure obligations are met.
• Advise clients on project, campaign, and program execution by coordinating with internal cross-functional departments.
• Assist onboarding as defined in client requirements.
• Identify new opportunities with clients to drive revenue growth.
• Identify client health risks and coordinate with other departments for solutions.
• Proactively identify and report monthly financial variances.
• Quality check invoices to ensure services are accounted for.
• All other duties as assigned.

Skills

Client relationship mgmt

Program management

MS Office

Communication

Team collaboration

Education

Bachelor’s or advanced degree

Tools

MS Office Suite

Job description

Primary Objective of Position:

We are seeking a Client Services Representative to join our growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client's requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests

This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.

Major Areas of Performance:

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solutions with the coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

Qualifications Required:

• Bachelor’s or advanced degree, preferably in business, or equivalent work experience
• Two years of experience in program management is required
• Ability to develop, maintain, and deepen relationships with senior-level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
• Understand the Retail world- Grand Openings experience ideal
• Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time
• Record of success as a self-starter who can work independently and in a team environment
• Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements
• Proficient in MS Office suite and able to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required

In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic.

The hiring organization for this position is expected to comply with all applicable federal, state, and local equal employment opportunity laws — including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) — in its hiring decisions, terms of employment, and workplace practices.