Client Services Lead — Retail Openings & Projects

Advatix Inc.; Strongsville (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

HRforGrowth is assisting a client organization in hiring for a Client Services Representative within the Customer Success department. The role focuses on supporting Fortune 500 clients and smaller accounts, coordinating day-to-day project-based requests, and acting as the primary contact for marketing and location launch events.

The ideal candidate will manage client relationships at senior levels, identify growth opportunities, and collaborate with internal teams to ensure timely execution

Qualifications

• Bachelor’s or advanced degree, preferably in business, or equivalent work experience.
• Two years of experience in program management is required.
• Ability to develop, maintain, and deepen relationships with senior-level client contacts.
• Track record of exceeding relationship management objectives.
• Proven business acumen, judgment, and decision-making skills.
• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment.
• Understand the Retail world- Grand Openings experience ideal.
• Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time.
• Record of success as a self-starter who can work independently and in a team environment.
• Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements.
• Proficient in MS Office suite and able to learn new systems.
• Aptitude for interpreting contracts and legal documents.
• Ability to travel independently up to 5% or as may be required

Responsibilities

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solutions with the coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

Skills

Relationship management

Communication

Analytical thinking

MS Office

Contract interpretation

Education

Bachelor’s or advanced degree (business)

Tools

MS Office Suite

Job description

HRforGrowth is assisting a client organization in hiring for a Client Services Representative within the Customer Success department. The role focuses on supporting Fortune 500 clients and smaller accounts, coordinating day-to-day project-based requests, and acting as the primary contact for marketing and location launch events.

The ideal candidate will manage client relationships at senior levels, identify growth opportunities, and collaborate with internal teams to ensure timely execution