Client Services Specialist – Property Management

The Manor Association; Redwood City (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Manor Association is looking for a Client Services Agent in Redwood City, California. This role focuses on ensuring client requests are captured and resolved effectively. Key responsibilities include managing incoming calls, opening work orders in the Jenark system, and maintaining customer satisfaction.

The ideal candidate should have an Associate's degree and experience in customer service, with proficiency in MS Office Suite. Strong communication and problem-solving skills are essential. This position supports the management of residential and commercial properties.

Qualifications

• 1 year of experience in a Customer Service or Call Center environment.
• Experience in property management, real estate or construction preferred.
• Ability to confidently service incoming requests.

Responsibilities

• Answer calls and determine the nature of the request.
• Open work orders in the Jenark system in real time.
• Maintain ownership of Level 1 incidents received.

Skills

Superior communication skills

MS-Office Suite proficiency

Project Management skills

Problem solving skills

Customer-centric attitude

Data entry skills

Multi-tasking ability

Education

Associate’s degree

Job description

The Manor Association is looking for a Client Services Agent in Redwood City, California. This role focuses on ensuring client requests are captured and resolved effectively. Key responsibilities include managing incoming calls, opening work orders in the Jenark system, and maintaining customer satisfaction.

The ideal candidate should have an Associate's degree and experience in customer service, with proficiency in MS Office Suite. Strong communication and problem-solving skills are essential. This position supports the management of residential and commercial properties.