Client Services Specialist — Private Charter & Standby Travel

Tradewind Aviation, LLC; Oxford (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Paid time off

Standby travel

Discounted standby travel

Career growth

Job summary

Tradewind Aviation is seeking a full-time Client Services Representative based in Oxford, CT. The role focuses on delivering personalized travel experiences, coordinating trip logistics, and maintaining seamless communication with charter clients.

The ideal candidate will anticipate guest needs, handle non-traditional hours including evenings and weekends, and work closely with the Dispatch and Finance teams to resolve issues and ensure client satisfaction.

Qualifications

• Strong communication skills (verbal and written).
• Attention to detail and organizational skills.
• Ability to manage time effectively and multi-task.

Responsibilities

• Collect trip details and client information for private charters.
• Coordinate and confirm trip logistics (catering, transport, special requests).
• Ensure billing information is complete and payments are received.
• Provide timely updates to clients and follow up after trips.

Skills

Communication

Detail orientation

Time management

De-escalation

Teamwork

Problem solving

Job description

Tradewind Aviation is seeking a full-time Client Services Representative based in Oxford, CT. The role focuses on delivering personalized travel experiences, coordinating trip logistics, and maintaining seamless communication with charter clients.

The ideal candidate will anticipate guest needs, handle non-traditional hours including evenings and weekends, and work closely with the Dispatch and Finance teams to resolve issues and ensure client satisfaction.