Client Services Specialist - Patient-Focused Support

Foundation Medicine; Morrisville (NC); On-site; USD 40,640 - 50,800; Full time

Job summary

Foundation Medicine in Morrisville, NC is seeking a Client Services Representative responsible for addressing client inquiries and acting as a liaison between departments. The role requires strong communication skills and a proactive approach to problem-solving.

Ideal candidates should have a High School Diploma and 2+ years of service experience. The expected salary range is $40,640 - $50,800 annually, with potential for a discretionary bonus based on performance.

Qualifications

• 2+ years of experience in a service-oriented role.
• Ability to communicate scientific or technical information effectively.
• Experience in a fast-paced or call center environment.

Responsibilities

• Respond to client inquiries and resolve issues.
• Establish rapport with physicians and patients.
• Document communications and maintain records.

Skills

Client service skills

Communication skills

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Foundation Medicine in Morrisville, NC is seeking a Client Services Representative responsible for addressing client inquiries and acting as a liaison between departments. The role requires strong communication skills and a proactive approach to problem-solving.

Ideal candidates should have a High School Diploma and 2+ years of service experience. The expected salary range is $40,640 - $50,800 annually, with potential for a discretionary bonus based on performance.