Medical Information & Customer Support Specialist

Mindlance; Morrisville (NC); On-site; USD 30,000 - 45,000; Part time

Job summary

A healthcare services company in Morrisville, NC, is looking for a Customer Service Representative to provide high-quality medical information and technical support. The ideal candidate will have at least a high school diploma and relevant experience, with strong problem-solving and communication skills required. The position offers rotating shifts and demands attention to detail in a fast-paced environment. Applicants should be prepared for multi-tasking and adapting quickly to changing priorities.

Qualifications

• High/Secondary school diploma with relevant qualifications.
• 4 years’ relevant medical experience in healthcare or pharmaceutical industry.
• Bachelor's degree or equivalent qualifications preferred.

Responsibilities

• Provide medical and technical information with high quality customer service.
• Document interactions according to guidelines.
• Resolve complex customer and HCP issues.
• Maintain knowledge of policies and procedures.

Skills

Organizational skills

Attention to detail

Effective communication skills

Problem-solving skills

Computer skills

Time management

Interpersonal skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

A healthcare services company in Morrisville, NC, is looking for a Customer Service Representative to provide high-quality medical information and technical support. The ideal candidate will have at least a high school diploma and relevant experience, with strong problem-solving and communication skills required. The position offers rotating shifts and demands attention to detail in a fast-paced environment. Applicants should be prepared for multi-tasking and adapting quickly to changing priorities.