Client Care & Compliance Specialist

Planet Pharma; Morrisville (NC); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Service Representative in Morrisville, NC, to provide high-quality service to clients including healthcare professionals. Responsibilities include documenting client interactions, processing medical information requests, and adhering to regulatory guidelines. Ideal candidates should possess at least a high school diploma, strong organizational and communication skills, and ability to work efficiently under pressure. Previous experience in customer service preferred.

Qualifications

• High School diploma or Secondary school diploma or equivalent.
• At least 2 years of relevant experience or equivalent combination of education and training.
• Fluency in a second language may be required in some cases.

Responsibilities

• Provide high quality customer service to clients.
• Document interactions according to guidelines.
• Maintain knowledge of policies and procedures.
• Process medical information requests.
• Perform line checks and generate reports.
• Handle additional duties as assigned.

Skills

Excellent organizational skills

Strong attention to detail

Ability to handle multiple tasks

Effective verbal and written communication skills

Excellent problem solving skills

Excellent language skills

Excellent computer and keyboarding skills

Excellent interpersonal skills

Ability to work in a team environment

Demonstrated confidence and initiative

Education

High School diploma or equivalent

2 years relevant experience

Job description

A leading pharmaceutical company is seeking a Customer Service Representative in Morrisville, NC, to provide high-quality service to clients including healthcare professionals. Responsibilities include documenting client interactions, processing medical information requests, and adhering to regulatory guidelines. Ideal candidates should possess at least a high school diploma, strong organizational and communication skills, and ability to work efficiently under pressure. Previous experience in customer service preferred.