Client Services Specialist: Patient & Partner Support

Foundation Medicine; Boston (MA); On-site; USD 42,800 - 53,500; Full time

Job summary

Foundation Medicine is looking for a Client Services Representative in Boston, MA. This role involves responding to client inquiries, providing support and education about Foundation Medicine's products, and managing client interactions effectively. Candidates should possess a High School Diploma or GED, have at least 2 years of experience in a service role, and demonstrate strong communication skills. The expected salary range is $42,800 - $53,500 per year, alongside potential performance bonuses and benefits.

Qualifications

• 2+ years of experience in a role requiring service skills.
• Knowledge of HIPAA and importance of privacy.

Responsibilities

• Respond to and resolve client inquiries and requests.
• Provide education and support regarding Foundation Medicine's products.
• Manage high volumes of client interactions effectively.

Skills

Service skill sets

Problem solving skills

Communication skills

Attention to detail

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Foundation Medicine is looking for a Client Services Representative in Boston, MA. This role involves responding to client inquiries, providing support and education about Foundation Medicine's products, and managing client interactions effectively. Candidates should possess a High School Diploma or GED, have at least 2 years of experience in a service role, and demonstrate strong communication skills. The expected salary range is $42,800 - $53,500 per year, alongside potential performance bonuses and benefits.