Client Services Specialist — Part-Time Pet Care Expert

Rarebreed Veterinary Partners; Timberlake (VA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

401(k) match

Paid time off

Flexible scheduling

Professional development

Mental health resources

Bonding leave

Job summary

Timberlake Veterinary Hospital in Virginia Beach, VA, is seeking a compassionate Client Service Representative for a part-time role. You will greet clients, manage calls and client communications, prepare patient files, and assist with invoices and payments.

The position emphasizes friendly client interactions, accurate record-keeping, and collaboration with a supportive team in a veterinary setting.

Qualifications

• High school diploma or equivalent.
• At least one year of prior experience in a veterinary hospital preferred.
• Strong communication and customer service skills.

Responsibilities

• Answer telephone calls quickly, efficiently and professionally using a multi-line system.
• Warmly greet clients.
• Prepare patient files.
• Receive and relay client messages and update financial records.
• Answer client questions about basic animal care and procedures.
• Educate clients on over-the-counter products such as flea and tick preventions.
• Admit patients and handle medical records entries.
• Prepare client invoices for services performed.

Skills

Customer service

Phone etiquette

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Timberlake Veterinary Hospital in Virginia Beach, VA, is seeking a compassionate Client Service Representative for a part-time role. You will greet clients, manage calls and client communications, prepare patient files, and assist with invoices and payments.

The position emphasizes friendly client interactions, accurate record-keeping, and collaboration with a supportive team in a veterinary setting.