Client Services Specialist II - Front Desk & Scheduling

Tykes & Teens; Port Saint Lucie (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Tykes & Teens is seeking a Customer Services Specialist II to provide front office support in the Outpatient Department. You will ensure a positive, efficient, and compliant experience for clients, families, referral sources, and visitors, with focus on accurate data management and timely communications.

Responsibilities include handling calls, scheduling, registrations, insurance verification support, and HIPAA compliant recordkeeping, working independently with strong organizational skills in

Qualifications

• High School Diploma required.
• Minimum one year in guest relations, front office, or admissions.
• Minimum two years of experience in healthcare.
• Proficient with Microsoft Word and Excel.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional customer service to clients, families, and visitors.
• Answer calls and electronic communications professionally and promptly.
• Assist with client registrations, scheduling, and check-in/out.
• Support insurance verification processes and data entry.
• Maintain HIPAA compliance and confidential records.
• Maintain front office organization and daily operations.
• Enter and maintain data in the EHR and reporting systems.

Skills

Microsoft Word

Microsoft Excel

Administrative procedures

Clear communication

Organizational skills

Active listening

Written communication

Education

High School Diploma

Tools

EHR (Electronic Health Record)

Carisk

SAMIS

Job description

Tykes & Teens is seeking a Customer Services Specialist II to provide front office support in the Outpatient Department. You will ensure a positive, efficient, and compliant experience for clients, families, referral sources, and visitors, with focus on accurate data management and timely communications.

Responsibilities include handling calls, scheduling, registrations, insurance verification support, and HIPAA compliant recordkeeping, working independently with strong organizational skills in