Flexible Front Desk & Patient Services Associate

Tcn Behavioral Health Services Inc; Fairborn (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

TCN Behavioral Health Services Inc is seeking a receptionist to provide professional, friendly front-desk service. You will greet clients, verify demographics and insurance, process payments, and direct visitors with accuracy and confidentiality.

You will handle calls, schedule assessments, coordinate with clinic staff, maintain waiting areas, and support Billing and Medical Records teams. A HS diploma, First Aid/CPR, and customer service experience are required, with HIPAA familiarity preferred.

Qualifications

• High School Diploma or Equivalent.
• First Aid/CPR certification.
• Prefer previous work in Community Behavioral Health/Addiction Treatment Setting.
• At least one year in direct customer service.
• Experience with multi-line phone and computer system.

Responsibilities

• Greet and assist clients and visitors professionally.
• Check in clients for appointments and verify demographics and insurance with 100% accuracy.
• Collect client payments and provide receipts; enter payments into the system.
• Answer incoming calls professionally; respond to voicemails within 24 business hours.
• Schedule all client appointments, including telehealth; coordinate with clinic staff.
• Maintain waiting areas and breakroom cleanliness; manage supplies.
• Process registration paperwork and direct clients to resources as needed.
• Assist other staff and departments; outreach within specified timelines.

Skills

Microsoft Office

Excel

Outlook

Electronic Health Records

HIPAA

Customer service

Data entry

Communication skills

Multi-line phone

Attention to detail

Education

High School Diploma or Equivalent

Tools

Faxage

Postage machine

Office equipment

Job description

TCN Behavioral Health Services Inc is seeking a receptionist to provide professional, friendly front-desk service. You will greet clients, verify demographics and insurance, process payments, and direct visitors with accuracy and confidentiality.

You will handle calls, schedule assessments, coordinate with clinic staff, maintain waiting areas, and support Billing and Medical Records teams. A HS diploma, First Aid/CPR, and customer service experience are required, with HIPAA familiarity preferred.