Client Solutions Specialist II

Bank of America; Buffalo (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Bank of America in Riverside, RI is seeking a customer service professional to resolve routine client requests in an inbound contact center environment. You will identify client needs, document interactions accurately, and provide resolutions to enhance the client experience.

The role requires 1+ years in banking or client service, strong communication, reliability, and the ability to adapt to a 2nd shift with a 40-hour work week. Benefits eligible and ongoing training provided.

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
• 1+ years of customer/client service experience, including experience handling difficult client situations

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Skills

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Riverside, RI is seeking a customer service professional to resolve routine client requests in an inbound contact center environment. You will identify client needs, document interactions accurately, and provide resolutions to enhance the client experience.

The role requires 1+ years in banking or client service, strong communication, reliability, and the ability to adapt to a 2nd shift with a 40-hour work week. Benefits eligible and ongoing training provided.