Client Services Specialist I — Growth & Support

Kastle Systems International, LLC; Falls Church (VA); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Wellness program

Résumé du poste

Kastle Systems is seeking a Client Services Representative to be a daily business contact for a defined group of customers in a fast-paced environment. You will respond to requests, troubleshoot issues, and help ensure an exceptional client experience while representing client needs within Kastle.

Ideal candidates have a bachelor's degree or 1-3 years of customer service experience, strong communication, and the ability to manage multiple priorities.

Qualifications

• Bachelor’s degree or 1-3 years of customer service experience preferred.
• Clear speaking voice, excellent telephone manner and professional writing skills.
• Excellent organizational skills and ability to manage multiple competing priorities.
• Technical and analytical skills; ability to learn new programs, systems, and applications.
• Master troubleshooter; use logic and critical thinking to assess, prioritize, and solve problems.
• Ability to work as a team player in a fast paced professional environment
• Demonstrated sense of urgency in resolving customer needs.

Responsabilités

• Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
• Ensures that client issues and requests are addressed to full resolution in an efficientand satisfactory manner.
• Works closely withininternal teamsto maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
• Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Communicates the client's goals and represent the client's interests to the team.
• Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Connaissances

Clear speaking voice

Telephone manners

Professional writing

Organizational skills

Multi-tasking

Technical skills

Problem solving

Team player

Urgency to resolve

Formation

Bachelor’s degree or 1-3 years in CS

Description du poste

Kastle Systems is seeking a Client Services Representative to be a daily business contact for a defined group of customers in a fast-paced environment. You will respond to requests, troubleshoot issues, and help ensure an exceptional client experience while representing client needs within Kastle.

Ideal candidates have a bachelor's degree or 1-3 years of customer service experience, strong communication, and the ability to manage multiple priorities.