Enterprise Customer Success Leader | White-Glove & Growth

Kastle Systems

Falls Church (VA)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Tuition assistance

Bright Horizons lifestyle assistance

Life and disability insurance

Wellness programs

Job summary

Kastle Systems in Falls Church, VA is seeking a Senior Customer Success Manager to steward a portfolio of enterprise accounts, delivering white-glove service and strategic guidance. You will partner with executive stakeholders, drive renewal and expansion, and align security, facilities, and operations goals with Kastle's product roadmap.

This role demands autonomy, strategic insight, and proactive client leadership.

Qualifications

Experience in customer success, strategic account management, consulting, or related roles in tech.
Proven success with enterprise relationships and renewal/expansion.
Executive presence with C-suite stakeholders.

Responsibilities

Own strategic relationships with named enterprise accounts and lead white-glove client experience.
Develop account plans, success metrics, and renewal strategies.
Coordinate across internal teams to exceed client expectations and identify growth opportunities.
Deliver industry perspectives and strategic recommendations to executive stakeholders.
Lead escalation management and drive cross-functional collaboration for client success.