Customer Service Representative I

Kastle Systems; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

BrightHorizons Lifestyle Assistance

Wellness Program

Job summary

Kastle Systems is seeking a Customer Services Representative to serve as the daily contact for assigned clients, addressing requests, troubleshooting, and resolving issues in a fast-paced environment.

You will communicate client goals to internal teams and collaborate with Sales and Business Development to identify growth opportunities.

Qualifications

• Bachelor’s degree or 1–3 years of customer service experience preferred.
• Clear speaking voice, excellent telephone manner and professional writing skills.
• Excellent organizational skills and ability to manage multiple competing priorities.
• Technical and analytical skills; ability to learn new programs, systems, and applications.
• Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
• Ability to work as a team player in a fast paced professional environment
• Demonstrated sense of urgency in resolving customer needs.

Responsibilities

• Respond to client requests and resolve issues in a timely and high-quality manner.
• Coordinate with internal teams to maintain knowledge of projects and communicate potential issues and opportunities.
• Identify opportunities for account growth and assist Sales, Client Services, and Business Development.
• Understand and communicate Kastle capabilities and services to the client.
• Represent client goals and interests to the team and report activity to the Manager.

Skills

Clear speaking voice

Telephone manner

Professional writing

Organizational skills

Prioritization

Technical skills

Troubleshooting

Team player

Urgency in resolving needs

Education

Bachelor’s degree

Job description

Overview

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

At Kastle, the best Client Services Representative is genuinely excited to help customers. You will serve as a daily business contact for an assigned group of customers in a face paced environment, and will be responsible for responding to customer requests, trouble shooting, and resolving issues. You are patient, empathetic, and passionately communicative. You love to solve problems and can put yourself in our customers' shoes. The Client Services Representative is a mastermind of finding creative ways to deliver exceptional client experiences and to resolve complex client problems. This is a great opportunity to learn our business by being on the front lines supporting clients and customers, socializing the Kastle value proposition, and representing client needs and goals within the organization.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Responsibilities

• Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
• Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.
• Works closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
• Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Communicates the client's goals and represent the client's interests to the team.
• Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Qualifications

• Bachelor’s degree or 1-3 years of customer service experience preferred.
• Clear speaking voice, excellent telephone manner and professional writing skills.
• Excellent organizational skills and ability to manage multiple competing priorities.
• Technical and analytical skills; ability to learn new programs, systems, and applications.
• Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
• Ability to work as a team player in a fast paced professional environment
• Demonstrated sense of urgency in resolving customer needs.

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affimative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.