Security Systems Project Coordinator

Kastle Systems International, LLC; Falls Church (VA); On-site; USD 38,000 - 60,000; Full time

Job summary

Kastle Systems is seeking a detail-oriented Project Support Coordinator to provide internal support to field Project Managers and department leaders. You will update system floor plans, prepare installation packages, and manage scheduling, billing, and contracts to keep projects on track and clients satisfied.

Ideal candidates have 1–2 years of administrative or customer-support experience, strong written and verbal communication, proficiency in Microsoft Office, and a professional, can-do

Qualifications

• 1–2 years of administrative or customer-support experience.
• Excellent writing and verbal skills.
• Clear speaking voice and telephone manner.
• Excellent organizational skills.
• Ability to interface with clients and co‑workers clearly and professionally.
• Proficiency in Microsoft Office; typing skills and basic computer operation.
• Willing to work long hours as needed and handle pressure.

Responsibilities

• Coordinate small system additions with the client and installation manager.
• Create installation packages for project managers/technicians.
• Provide EPL support (readers in NED) for projects.
• Push parts and labor to projects in AX.
• Create and receive purchase orders.
• Review contracts in CRM and flag incomplete packages.
• Review field technician packages and upload hardware data.
• Oversee permit submissions and approvals for remote projects.
• Initiate and track monthly billings.
• Prepare post-installation packages for customer review.
• Verify system programming and run post-installation activity reports.
• Prepare backlog and billing reports; respond to client and PM communications.
• Develop rapport with project managers and installation staff via phone/email.
• Solicit customer feedback on service effectiveness.
• Assist PMs with security system training as needed.
• Coordinate with Kastle departments to ensure client satisfaction.
• Communicate with departments to resolve problems and provide complete client responses.
• Generate and analyze security reports for clients.
• Work with international partners on shipping, import/export regulations.
• Billing of all third-party systems, including intercoms.
• Identify opportunities to improve efficiency.

Skills

Administrative support

Customer support

Communication

Time management

Attention to detail

Tools

Microsoft Office

Job description

Kastle Systems is seeking a detail-oriented Project Support Coordinator to provide internal support to field Project Managers and department leaders. You will update system floor plans, prepare installation packages, and manage scheduling, billing, and contracts to keep projects on track and clients satisfied.

Ideal candidates have 1–2 years of administrative or customer-support experience, strong written and verbal communication, proficiency in Microsoft Office, and a professional, can-do