Client Services Specialist - Property Tech

Kastle Systems International, LLC; West Falls Church (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

Wellness Program

Job summary

Kastle Systems is seeking a Client Services Representative to serve as the daily business contact for an assigned group of customers in a fast-paced environment, responding to requests, troubleshooting, and resolving issues.

You are patient and empathetic, with strong communication and problem-solving skills, and you will help socialize Kastle's value proposition while supporting client needs and goals across the organization.

Qualifications

• Bachelor’s degree or 1-3 years of customer service experience preferred.
• Clear speaking voice, excellent telephone manner and professional writing skills.
• Excellent organizational skills and ability to manage multiple competing priorities.
• Technical and analytical skills; ability to learn new programs, systems, and applications.
• Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
• Ability to work as a team player in a fast paced professional environment
• Demonstrated sense of urgency in resolving customer needs.

Responsibilities

• Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
• Ensures that client issues and requests are addressed to full resolution in an efficientand satisfactory manner.
• Works closely withininternal teamsto maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
• Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Communicates the client's goals and represent the client's interests to the team.
• Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Skills

Customer service

Communication

Organization

Technical & analytical

Troubleshooting

Team player

Urgency

Education

Bachelor’s degree or 1–3 years of customer service experience

Job description

Kastle Systems is seeking a Client Services Representative to serve as the daily business contact for an assigned group of customers in a fast-paced environment, responding to requests, troubleshooting, and resolving issues.

You are patient and empathetic, with strong communication and problem-solving skills, and you will help socialize Kastle's value proposition while supporting client needs and goals across the organization.