Client Services Specialist — Hybrid (4 Remote Days)

United Way of Connecticut, Inc.; Rocky Hill (CT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

5% 401(k) contribution

Paid Time Off

Job summary

United Way of Connecticut, Inc. in Rocky Hill, CT seeks a Care4Kids Client Services Representative. You will take incoming calls from Connecticut families seeking childcare assistance, assist providers with eligibility questions, and support employers ensuring staff can access Care4Kids subsidies.

The role is full-time with a hybrid schedule after training, 8:00 am to 5:00 pm weekdays. The position offers $20 per hour, 13 paid holidays, 5% 401(k) contribution, generous health benefits, and

Qualifications

• High School Diploma or GED plus relevant experience.
• Customer service or contact center experience.
• Ability to assist families by phone.

Responsibilities

• Take incoming calls from CT families seeking childcare assistance.
• Help childcare providers with eligibility and invoice questions.
• Support employers in enabling their staff to use Care4Kids subsidies.

Skills

Customer service

Education

High School Diploma or GED

Job description

United Way of Connecticut, Inc. in Rocky Hill, CT seeks a Care4Kids Client Services Representative. You will take incoming calls from Connecticut families seeking childcare assistance, assist providers with eligibility questions, and support employers ensuring staff can access Care4Kids subsidies.

The role is full-time with a hybrid schedule after training, 8:00 am to 5:00 pm weekdays. The position offers $20 per hour, 13 paid holidays, 5% 401(k) contribution, generous health benefits, and