Client Experience Specialist

Paychex; West Henrietta (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Job summary

Paychex is seeking a Customer Service Representative in West Henrietta, NY. This role involves delivering quality service to clients through phone, email, and chat, with responsibilities that include resolving client issues and maintaining records. A Bachelor's Degree is preferred.

Join Paychex to grow your career while being part of an innovative and supportive team that values integrity and outstanding service.

Qualifications

• Bachelor's Degree preferred.
• Basic working knowledge of one or more Paychex products.
• Strong prioritization and organization skills.

Responsibilities

• Deliver quality service to Paychex clients via various channels.
• Follow up on outstanding items to ensure issue completion.
• Document all client interactions.

Education

Bachelor’s Degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a Customer Service Representative in West Henrietta, NY. This role involves delivering quality service to clients through phone, email, and chat, with responsibilities that include resolving client issues and maintaining records. A Bachelor's Degree is preferred.

Join Paychex to grow your career while being part of an innovative and supportive team that values integrity and outstanding service.