Customer Service Representative

HomeShield Foundation Repair; Cottleville (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Continuous learning opportunities

Positive team culture

Job summary

Home Shield Foundation Repairs in Cottleville, MO is seeking a Customer Service Representative to be the first point of contact for our clients. You will handle inquiries, schedule assessments and repairs, and provide essential support to ensure customer satisfaction.

This role emphasizes building positive relationships, maintaining accurate records, and collaborating with team members to improve service quality.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Schedule and confirm appointments for assessments and repairs.
• Maintain accurate records of customer interactions and transactions.
• Provide information to customers regarding services offered.
• Collaborate with team members to improve customer service practices.

Skills

Communication skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

About Home Shield Foundation Repairs

Home Shield Foundation Repairs is a trusted leader in providing high-quality foundation repair solutions. We are committed to delivering exceptional services to our clients and ensuring the longevity and stability of their properties. Our experienced team is dedicated to excellence and is recognized for its reliability and innovative approach to solving foundation issues. Located in Cottleville, MO, we are devoted to maintaining a safe and supportive working environment for our team members.

About The Job

The Customer Service Representative will be the first point of contact for our valued customers. This role requires excellent communication skills and the ability to handle a variety of tasks efficiently. You will be responsible for addressing customer inquiries, scheduling appointments, and providing essential support to ensure customer satisfaction. Your primary goal will be to foster positive relationships with our customers and contribute to our mission of service excellence.

Benefits

Join us and enjoy competitive compensation, a flexible work environment, opportunities for continuous learning, and a supportive team culture. At Home Shield Foundation Repairs, we value our employees and are committed to providing a positive work-life balance. Additional benefits may include health insurance options, paid time off, and career advancement opportunities.

Daily Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Schedule and confirm appointments for assessments and repairs.
• Maintain accurate records of customer interactions and transactions.
• Provide support and information to customers regarding services offered.
• Collaborate with team members to improve customer service practices.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.

Additional Qualifications

• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Experience in the foundation repair industry is a plus but not required.
• Positive attitude and a professional demeanor.