Client Services Specialist - Enrollment & Support

Paylocity; Hamilton, Northern (NJ, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Acumen seeks a detail-oriented agent to support clients through enrollment, educate families, and process paperwork with high accuracy across multiple databases.

You will communicate with clients and program contacts, maintain timely updates, and ensure compliance while juggling varying call and email volumes. Hours may include weekends and holidays as needed to serve clients effectively.

Qualifications

• At least one year of experience with data entry and handling multiple applications.
• Works independently with limited supervision and communicates effectively.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Support clients during enrollment processes and manage related paperwork.
• Perform accurate data entry across multiple databases with deadlines.
• Communicate with clients, families, and program contacts to relay rules and updates.
• Coordinate with internal departments to address issues and ensure compliance.
• Handle fluctuating call and email volumes and maintain timely responses.
• Adhere to state and federal guidelines and document accordingly.

Skills

Data entry

Customer service

Communication

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Job description

Acumen seeks a detail-oriented agent to support clients through enrollment, educate families, and process paperwork with high accuracy across multiple databases.

You will communicate with clients and program contacts, maintain timely updates, and ensure compliance while juggling varying call and email volumes. Hours may include weekends and holidays as needed to serve clients effectively.