Travel Counselor

Duluth Travel Incorporated; Duluth (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

A travel management company in Minnesota is seeking experienced Travel Counselors to manage travel planning for clients. Candidates should have over 5 years in a corporate or government environment and 3 years of experience with Sabre GDS. The role involves booking reservations, ensuring compliance with travel policies, and maintaining high client satisfaction standards. This opportunity offers a chance to work with a dedicated team committed to exceptional service.

Qualifications

• Minimum 5 years’ experience in a corporate or government travel management company (TMC).
• Minimum 3 years hands-on experience with Sabre GDS.
• Familiarity with travel industry best practices and regulations.

Responsibilities

• Provide full-service travel planning for clients using the Sabre GDS platform.
• Book air, car, hotel, and rail reservations according to policy.
• Monitor and manage travel changes and cancellations.

Skills

Detail-oriented

Client service skills

Organizational skills

Communication skills

Tools

Sabre GDS

Online booking tools

Job description

Job Description:

At Duluth Travel, we are committed to delivering exceptional travel management solutions to our government and corporate clients. We welcome applications from experienced Travel Counselors who bring deep knowledge, professionalism, and a passion for service. If you have a minimum of 5 years in a corporate or government TMC environment and at least 3 years of Sabre experience, we’d love to hear from you. As a Travel Counselor, you will play a key role in creating efficient, policy‑compliant, and cost‑effective travel itineraries. You’ll work closely with clients and internal teams to ensure every detail is handled with care and accuracy, reflecting our commitment to excellence.

Objectives of this role:

• Deliver a seamless travel experience for clients by providing high‑quality, end‑to‑end booking support.
• Ensure compliance with government travel regulations and corporate travel policies.
• Maintain service levels and response times aligned with Duluth Travel’s commitment to client satisfaction.
• Support team goals and contribute to process improvement initiatives across the operations function.

Key Responsibilities:

• Provide full‑service travel planning for government and corporate clients using the Sabre GDS platform.
• Book domestic and international air, car, hotel, and rail reservations in accordance with policy.
• Accurately apply client travel policies, government travel regulations (e.g. per diem, Fly America Act), and contract fares.
• Monitor and manage travel changes, cancellations, and rebookings with attention to cost control and traveller satisfaction.
• Communicate proactively with clients to confirm itineraries, resolve issues, and anticipate travel needs.
• Maintain accurate documentation and records in accordance with audit requirements and internal procedures.
• Collaborate with operations supervisors, program managers, and other team members to ensure consistent service quality.

Qualifications:

• Minimum 5 years’ experience in a corporate or government travel management company (TMC).
• Minimum 3 years hands‑on experience with Sabre GDS.
• Strong knowledge of travel industry best practices, airline contracts, and government travel regulations (e.g. DTS, GSA rates).
• Exceptional attention to detail and organisational skills.
• Proven ability to work independently and as part of a remote or hybrid team.
• Excellent communication and client service skills.
• Familiarity with online booking tools and travel reporting platforms is a plus.
• Certifications in travel industry standards (e.g. CTA, CTC) are a plus.

NOTE: This job description is subject to change and/or revision based on the growth of the company, customer mix and other business‑related factors.

Duluth Travel believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our EEO‑Policy is the Law Poster and Supplement and Pay Transparency Nondiscrimination Provision reaffirms this commitment.

Duluth Travel is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job‑related duties. If you are interested in applying for an employment opportunity and require special assistance or accommodation to apply due to a disability, please contact our HR Manager at 770-308-7061.