Customer Service Specialist

Darling Ingredients Inc.; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Darling Ingredients Inc. is seeking a Customer Service Specialist to coordinate service requirements for our Restaurant Services customers across DAR PRO facilities. The role focuses on delivering first-class, personalized support by handling calls, tracking service requests, and maintaining client data.

The ideal candidate has 2+ years in customer service, strong communication, and proficiency with MS Access/Excel. Bilingual English/Spanish is a plus; travel is occasional.

Qualifications

• High school diploma or GED required.
• 2+ years of Customer Service experience with a service-oriented company.
• 1 weekend day shift and 4 weekday shifts rotation required.

Responsibilities

• Provide service support to Restaurant Services customers: handle calls on the centralized 855-DARPRO1 line, communicate services for stores/restaurants, research and resolve service requests, provide troubleshooting advice.
• Coordinate service and support with DAR PRO facilities: track, monitor and communicate service expectations, track equipment installations.
• Maintain in-house client databases: keep spreadsheets updated, enter client information into Host systems and call logs.
• Participate with Inside Sales Team efforts and After Hours Client Support (Additional Pay).
• Handle special projects as assigned; provide departmental assistance; perform other duties as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

MS Access

Excel

Job description

The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between our DAR PRO service plants in an effort to provide first class, personalized Customer Service for our Restaurant Services customers.

Essential Duties/Responsibilities

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Provide service support to the Restaurant Services customers:

  • Answer customer calls on the centralized 855-DARPRO1 line.

  • Conduct all communications regarding services for the customer's stores or restaurants.

  • Research and resolve all service requests.

  • Provide necessary troubleshooting advice.

• Coordinate service and support needs with the DAR PRO facilities.

  • Track, monitor and communicate service expectations to ensure timely services are being performed as contracted.

  • Track equipment installations.

• Maintain in-house database relating to all client information:

  • Keep multiple and comprehensive spreadsheets updated.

  • Enter necessary client information into Host systems and Call logs.

• Participate with Inside Sales Team efforts.

• Participate in After Hours Client Support (Additional Pay).

• Handle special projects as they are assigned.

• Provide departmental assistance as directed.

• Other duties as assigned

Minimum Qualifications

• Must be at least 18 years of age.

• High school diploma or GED required.

• 2 or more years of Customer Service experience with a service-oriented company.

• 1 weekend day shift and 4 weekday shift, rotation required.

Preferred Qualifications

• Associate's or Bachelor's degree preferred.

• Excellent verbal and written communication skills required to quickly resolve issues.

• Proficient computer skills must include, but not limited to, Microsoft Access and Excel

• Self-motivated, dependable individual with excellent written and verbal communication skills.

• Problem solving ability required to deliver solutions to the customer.

• Balance and complete multiple tasks independently.

• Bilingual (English/Spanish) strongly preferred.

Working Conditions and Physical Demands

• Position is based in an office environment

• N/A exposed to high noise levels, strong odors, varying temperatures, and biohazardous conditions.

• Occasionally travel to off-site locations is required.

• Requires prolonged sitting and movement throughout office/work locations, as well as occasional use of computers and office equipment.

• Must frequently stoop, kneel, crouch, crawl, and climb or balance.

• Must be able to communicate effectively and identify potential workplace hazards.

• Requires the ability to occasionally lift and/or move up to 10lbs.