Client Services Specialist - Benefits & Support

Sun Life; Milwaukee (WI); On-site; USD 49,000 - 66,000; Full time

Job summary

Sun Life U.S. is seeking a Client Services Specialist to serve as the main contact for small group employer clients and brokers, resolving inquiries and driving service excellence.

You will research requests, follow up with internal teams, and build strong client relationships while growing foundational knowledge of group insurance. Initial responsibilities include handling inbound calls with potential progression to email and web chat, and you will thrive in a dynamic environment with flexible

Qualifications

• 1+ years of customer service or call center experience.

Responsibilities

• Research inbound requests to establish positive client relationships.
• Conduct outbound follow up and engage internal departments to resolve complex requests.
• Build strong working relationships to address and support client needs.
• Handle inbound calls initially, with potential progression to email and web chat inquiries.

Skills

Customer service

Communication skills

Problem solving

Job description

Sun Life U.S. is seeking a Client Services Specialist to serve as the main contact for small group employer clients and brokers, resolving inquiries and driving service excellence.

You will research requests, follow up with internal teams, and build strong client relationships while growing foundational knowledge of group insurance. Initial responsibilities include handling inbound calls with potential progression to email and web chat, and you will thrive in a dynamic environment with flexible