Client Success Advocate — Small-Group Benefits

Sustainable World, Inc.; Baltimore (MD); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Sun Life U.S. is one of the largest providers of employee and government benefits, helping millions of Americans access care and coverage nationwide. The team serves clients through employers, industry partners and government programs, offering dental, vision, disability, life and health services.

As a Client Services Specialist, you will be a primary contact for small group employer clients and brokers, owning inquiries from start to resolution and contributing to service excellence.

Responsibilities

• Handle client inquiries and guide them to resolution.
• Serve as the primary point of contact for small group employer clients and brokers, ensuring service excellence.

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping millions of Americans access care and coverage nationwide. The team serves clients through employers, industry partners and government programs, offering dental, vision, disability, life and health services.

As a Client Services Specialist, you will be a primary contact for small group employer clients and brokers, owning inquiries from start to resolution and contributing to service excellence.