Client Services Specialist: Elevate Customer Care

Sun Life; Portland (ME); On-site; USD 49,000 - 66,000; Full time

Job summary

Sun Life U.S. is hiring a Client Services Specialist to serve as the primary contact for small group employer clients and brokers, handling inquiries to resolution. You will research inbound requests, perform outbound follow-up, and collaborate with internal teams to satisfy complex service requests.

Newer CSS team members start with inbound calls, then grow to email and web chat as you gain experience. This role offers competitive pay and the opportunity to grow within Sun Life’s client service

Qualifications

• 1+ year of customer service or call center experience.
• Excellent verbal and written communication skills.
• Ability to multi-task across multiple technology platforms.

Responsibilities

• Answer client inquiries and resolve issues as the primary contact for small group employer clients and brokers.
• Research requests and coordinate with internal teams to resolve complex service inquiries.
• Build and maintain relationships to support client needs and ensure service excellence.

Skills

Customer service experience

Communication skills

Multitasking

Job description

Sun Life U.S. is hiring a Client Services Specialist to serve as the primary contact for small group employer clients and brokers, handling inquiries to resolution. You will research inbound requests, perform outbound follow-up, and collaborate with internal teams to satisfy complex service requests.

Newer CSS team members start with inbound calls, then grow to email and web chat as you gain experience. This role offers competitive pay and the opportunity to grow within Sun Life’s client service