Customer Service Agent

Beneva; Little Canada (MN); On-site; USD 54,000 - 67,000; Full time

Job summary

Beneva in Minnesota is seeking a temporary Customer Service Agent to support clients, follow up on files, and help implement contractual amendments within a 6-month term. You will handle inquiries, collaborate with claims analysts and contract administration, and help ensure timely service delivery.

The role requires 2–3 years in customer service, a relevant diploma, and English/French language skills. Insurance product knowledge is an asset; this position offers a fixed-term arrangement in a

Qualifications

• Diploma/Certificate in administration or related discipline required.
• 2 to 3 years of relevant customer service experience.
• LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset).
• Bilingualism (English and French) an asset.
• Knowledge of life, universal life and accident and sickness insurance products (an asset).

Responsibilities

• Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information
• Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised
• Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards
• Follow up on incomplete files with clients and advisors
• Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience
• Actively participate in the smooth running of operations to meet service deadlines

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Multitasking

Analytical thinking

Education

Diploma/Certificate in administration or related discipline

LOMA 280, LOMA 290 and LOMA 301 or ALMI title

Job description

Official Internal Job Title:Customer Service Agent

Status:Temporary (Fixed Term)

Job Description

SUMMARYReporting to the Assistant Director – Client Services, this 6 month temporary position will support clients in the follow-up of current files and actively participates in the smooth running of operations with a view to making contractual amendments as soon as possible. Vacancy: 1 Temporary Salary Range: $53,590-$66987 This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Responsibilities

• Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information
• Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised
• Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards
• Follow up on incomplete files with clients and advisors
• Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience
• Actively participate in the smooth running of operations to meet service deadlines

Qualifications

• Diploma/Certificate in administration or other related discipline
• 2 to 3 years of relevant experience in customer service
• LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset)
• Bilingualism (English and French) an asset
• Knowledge of life, universal life and accident and sickness insurance products (an asset)

Skills

• Communication skills, high customer focus
• Strong teamwork and problem-solving skills
• Versatility, organizational skills, initiative and analytical thinking
• Speed of execution and ability to manage multiple priorities

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply_

Purpose

True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services_.