Client Services Specialist

Applied Underwriters, Inc.; Omaha, Greenville (NE, TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in Omaha is seeking a Client Services Specialist to provide exceptional customer service. The role involves resolving issues, managing insurance claims, and answering billing questions. Ideal candidates will have strong communication skills and previous customer service experience. The company offers comprehensive benefits, including medical, dental, and vision insurance, along with a 401(k) plan and tuition reimbursement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Flexible Spending Account

Tuition Reimbursement

Qualifications

• At least six months of previous customer service experience.
• Exceptional customer service skills required.

Responsibilities

• Provide exemplary customer service to internal and external contacts.
• Resolve issues or direct requests to the appropriate division.
• Handle new insurance claims and billing questions.

Skills

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet Explorer

Job description

Description

The Client Services Specialist is responsible for providing exemplary customer service to internal and external contacts. The role involves resolving issues personally or directing incoming requests to the appropriate internal division. Responsibilities include receiving new insurance claims, answering billing questions, handling pharmaceutical requests, and addressing utilization review concerns.

Requirements

• High school diploma
• At least six months of previous customer service experience in a professional business environment
• Exceptional customer service skills
• Proficiency in Microsoft Word, Excel, Outlook, and Internet Explorer

Company Benefits

• Fully-paid employee Medical Insurance, Dental Insurance, and Vision Insurance
• Fully-vested employer match 401(k)
• Section 125 - Flexible Spending Account
• In-house pharmacy providing employees with significant savings and convenience
• Tuition Reimbursement