Client Services Specialist

National Indemnity Company; Omaha, Fort Wayne, Menomonie (NE, IN, WI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the insurance industry is seeking a Client Services Specialist in Omaha, NE. This role focuses on providing exceptional customer service and supporting underwriting processes. The ideal candidate will have strong communication skills and attention to detail. Enjoy a hybrid work environment after six months, along with comprehensive benefits including a retirement plan and wellness initiatives.

Benefits

Retirement plan with 100% employer match

Comprehensive medical benefits

Educational reimbursement

Employee Assistance Program

Wellness program

Onsite fitness center

Generous time off

Qualifications

• At least one year of work experience required.
• Ability to perform basic math.

Responsibilities

• Provide excellent customer service to agents and claimants.
• Support Underwriting by processing submission steps.
• Update contact details in various systems.

Skills

Customer Service

Attention to Detail

Communication

Education

High school diploma or GED

Two years of college or equivalent work experience

Tools

Microsoft Office

Job description

Company:

NICO National Indemnity Company

Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provide opportunities for professionals interested in just that.

The Client Services Specialist provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Responsibilities include directing callers and emails to the appropriate departments, providing contact information, and supporting various business units through daily workflow transactions such as handling misdirected emails, indexing, submission work, and basic correspondence.

This position will be based in Omaha, NE, with hybrid work eligibility after six months. Please note, this position is not eligible for employer visa sponsorship.

What will you do?

1. CUSTOMER SUPPORT: Provide excellent customer service to agents, insureds, claimants, and others contacting our companies.
2. UNDERWRITING SUBMISSION SUPPORT: Support Underwriting by processing submission steps, including indexing, preparing documents, and prioritizing tasks according to procedures.
3. CUSTOMER INFORMATION UPDATING: Correct and update contact details in various systems as directed by Underwriting and Client Services teams.
4. LOSS RUN REQUEST HANDLING: Process written requests from agents and insureds for policy loss runs following established procedures.

What are we looking for?

• High school diploma or GED, plus two years of college or equivalent work experience.
• At least one year of work experience.
• Ability to perform basic math.
• Proficiency in operating personal computers and software such as Microsoft Office.

Who would excel in this role?

• Individuals with excellent customer service skills.
• Attention to detail and accuracy.
• Strong English language skills, including grammar, spelling, punctuation, and sentence structure.
• Excellent oral and written communication skills.
• Ability to read and write documentation effectively.
• Active listening skills.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills and confidentiality.
• Ability to collaborate effectively with others.

We want you to be involved!

We offer Employee Resource Groups for volunteering, social gatherings, and professional development, along with regular employee surveys for feedback.

We care about your health and wellbeing!

Our Wellness program includes an online portal, an onsite fitness center, and other health initiatives.

Benefits, Perks, and more!

We provide a retirement plan with immediate enrollment and a 100% employer match up to 5%, comprehensive medical benefits, educational reimbursement, parking, generous time off, Employee Assistance Program, and more.