Client Services Specialist

Berkshire Hathaway Homestate Companies; Omaha (NE); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading company in the insurance sector is seeking a Client Services Specialist in Omaha, NE. This role focuses on providing exceptional customer service and supporting underwriting processes. Ideal candidates will possess strong communication skills and attention to detail. The position offers hybrid work eligibility after six months and a comprehensive benefits package, including health coverage and retirement plans.

Benefits

Wellness program

Onsite fitness center

Retirement plans with employer matching

Medical/dental/vision coverage

Educational reimbursement

Parental leave

Employee Assistance Program

Qualifications

• At least one year of work experience required.
• Basic math skills necessary.

Responsibilities

• Provide excellent customer service to agents and claimants.
• Assist Underwriting by processing submissions.
• Update address and contact information.

Skills

Customer Service

Attention to Detail

Communication

Education

High school diploma or GED

Two years of college

Tools

Microsoft Office

Job description

Company:

NICO National Indemnity Company

Join Our Team!

Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provide opportunities for professionals interested in just that.

Position Overview

The Client Services Specialist provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Responsibilities include directing callers and emails to the appropriate individual or department, providing contact information, supporting various business units by handling daily workflow transactions such as misdirected or returned emails, indexing, submission work, and basic correspondence. This role is based in Omaha, NE, with hybrid work eligibility after six months. Please note, this position is not eligible for employer visa sponsorship.

Key Responsibilities

1. CUSTOMER SUPPORT: Provide excellent customer service to agents, insureds, claimants, and other contacts.
2. UNDERWRITING SUBMISSION SUPPORT: Assist Underwriting by processing submission steps, including indexing, preparing documents, and prioritizing tasks.
3. CUSTOMER INFORMATION UPDATING: Update address and contact information in systems as directed.
4. LOSS RUN REQUEST HANDLING: Process requests for copies of policy loss runs according to procedures.

Qualifications

• High school diploma or GED; two years of college or equivalent work experience.
• At least one year of work experience.
• Basic math skills.
• Proficiency in Microsoft Office suite.

Ideal Candidate Traits

• Excellent customer service skills.
• Attention to detail.
• Strong command of English grammar, spelling, punctuation, and sentence structure.
• Effective oral and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills to manage multiple priorities.
• Confidentiality and accuracy in work.

What We Offer

We encourage employee involvement through Resource Groups, social gatherings, and professional development opportunities. Our Wellness program includes an online portal, onsite fitness center, and comprehensive health initiatives. Benefits include retirement plans with immediate enrollment and employer matching, medical/dental/vision coverage, educational reimbursement, parking, parental leave, Employee Assistance Program, and more.