Intake and Customer Service Specialist

ZipRecruiter; Omaha (NE); On-site; USD 30,000 - 45,000; Full time

Job summary

Helget Home Medical seeks an Intake and Customer Service Specialist in Omaha, NE, to manage patient information intake for durable medical equipment. This role demands strong communication and analytical skills in a fast-paced environment, offering competitive benefits and a commitment to quality care.

Benefits

Competitive compensation

Flexible schedules

Medical and dental insurance

401K with employer match

Paid holidays and PTO

Qualifications

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Answering phone calls and assisting patients both over the phone and face-to-face.
• Verifying eligibility and insurance benefits/coverage.
• Processing invoices and reports.

Skills

Communication

Attention to Detail

Problem Solving

Analytical Skills

Multi-tasking

Education

Associate's degree or equivalent experience

Tools

MS Office Suite

Job description

In this rewarding role as an Intake and Customer Service Specialist, you will be responsible for performing tasks and communication related to the intake of patient information concerning durable medical equipment and respiratory products and supplies. You will liaise with patients/clients, healthcare practitioners, and referral sources regarding patient services and third-party reimbursement. Strong assessment skills, attention to detail, and effective communication are essential. The environment is fast-paced and collaborative.

Responsibilities include:

• Answering phone calls
• Assisting patients both over the phone and face-to-face
• Taking and entering orders from physicians and facilities
• Verifying eligibility and insurance benefits/coverage
• Discussing financial aspects
• Determining additional equipment needs of patients
• Processing invoices and reports

Requirements:

• Associates degree or equivalent experience
• Working knowledge of MS Office Suite (Word, Excel, Outlook)
• Ability to type at least 55 WPM
• Experience with add-on selling
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize effectively
• High attention to detail
• Experience in healthcare, home health, or medical fields

Why Helget?

Helget Home Medical is a Nebraska-based Durable Medical Equipment company with over 50 years of experience serving Nebraska, Western Iowa, South Dakota, Kansas, and Missouri. We are committed to providing high-quality care and are a provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, flexible schedules, medical and dental insurance, 401K with employer match, paid holidays, PTO, and more.

Our Values:

Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement

• Background checks (company-wide)
• Drug screening (when applicable)

Job posted by ApplicantPro