Client Services & Scheduling Specialist

ARCXIS; Houston (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

ARCXIS in Houston, TX is seeking a Client Services Specialist to coordinate schedules for field inspectors, manage client communications, and prioritize daily assignments based on build cycles and closing lists. The role requires strong organization and the ability to adapt to changes with minimal supervision.

You will analyze operation software data, answer high-volume calls and emails, and ensure visits are confirmed and evenly distributed by geography.

Qualifications

• Requires a High School Diploma or GED.
• Minimum of three years in general office work.
• Two+ years planning and prioritizing daily schedules or similar work.
• Proven data entry experience with high accuracy.
• Excellent typing speed (50–60 WPM) and communication skills.
• Proficient with MS Office, Word, Excel; Salesforce is a plus.

Responsibilities

• Analyze and monitor operation software data for clients.
• Answer high-volume company-wide calls and emails.
• Schedule visits following established procedures.
• Monitor client construction schedules to plan data collection visits.
• Communicate with clients and coworkers to resolve issues and improve service.
• Confirm inspection dates and gather needed information from clients.
• Ensure visits are assigned by geography and workload is balanced.
• Track inspections and related issues.
• Assist management with client communications on missing information.
• Perform other duties as assigned.

Skills

Data entry

Scheduling

CRM usage

MS Office

Customer service

Education

High School Diploma or GED

Tools

Salesforce

MS Office

Job description

ARCXIS in Houston, TX is seeking a Client Services Specialist to coordinate schedules for field inspectors, manage client communications, and prioritize daily assignments based on build cycles and closing lists. The role requires strong organization and the ability to adapt to changes with minimal supervision.

You will analyze operation software data, answer high-volume calls and emails, and ensure visits are confirmed and evenly distributed by geography.