Client Services & Scheduling Coordinator

CORE Safety Group; Irving (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

CORE Safety Group in Irving, TX is seeking a Recruiting Staffing Coordinator to act as the primary liaison between clients and internal teams. You will answer calls, manage scheduling, gather service details, and prepare proposals and quotes using established templates.

This role emphasizes professional client communication, meticulous data entry, and the ability to coordinate multiple service requests across geography and personnel, ensuring timely updates and accurate records.

Qualifications

• Strong customer-service and interpersonal skills.
• Excellent verbal and written communication.
• Exceptional attention to detail and accuracy.
• Strong data-entry and computer skills.
• Ability to organize and manage multiple requests, deadlines, and priorities simultaneously.
• Strong follow-through and sense of urgency.
• Ability to communicate professionally with clients, employees, and management.
• Comfortable working in a fast-paced, service-oriented environment.
• Proficient with Microsoft Office; able to learn CRM, scheduling, quoting, and other business software.

Responsibilities

• Answer incoming calls and respond to client emails and service inquiries in a timely and professional manner.
• Serve as a primary coordination point for routine client service requests.
• Gather the necessary information to understand the client's needs, requested services, location, timing, and other service requirements.
• Maintain regular communication with clients regarding scheduling, availability, proposals, quotes, and service status.
• Provide a high level of customer service and help ensure clients receive prompt and accurate responses.
• Identify questions or situations requiring management involvement and elevate appropriately.
• Develop familiarity with company services in order to effectively communicate available solutions to clients.
• Coordinate service requests between clients and company employees.
• Identify appropriate personnel based on availability, geography, qualifications, and service requirements.
• Communicate assignments, schedules, client expectations, and relevant service information to employees.
• Confirm service dates and details with both clients and assigned personnel.
• Assist in resolving scheduling conflicts, changes, cancellations, and other service-related issues.
• Track open service requests to ensure they progress from initial inquiry through scheduling and completion.
• Follow up on outstanding items needed from clients or employees.
• Prepare and issue proposals, quotes, and service confirmations using established company pricing and templates.
• Ensure proposals and quotes accurately reflect the requested scope of services, pricing, schedule, and client information.
• Maintain organized records of proposals and quotes issued.
• Follow up on outstanding proposals and quotes when appropriate.
• Coordinate with management when pricing, scope, contractual terms, or client requests fall outside established guidelines.
• Assist with converting approved proposals and quotes into scheduled services.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Data entry

Multi-tasking

Time management

Professional communication

MS Office

CRM familiarity

Pricing & proposals

Tools

CRM system

ERP system

Scheduling software

Job description

CORE Safety Group in Irving, TX is seeking a Recruiting Staffing Coordinator to act as the primary liaison between clients and internal teams. You will answer calls, manage scheduling, gather service details, and prepare proposals and quotes using established templates.

This role emphasizes professional client communication, meticulous data entry, and the ability to coordinate multiple service requests across geography and personnel, ensuring timely updates and accurate records.