Client Services & Scheduling Coordinator

Ultimate Staffing Services; Hanover (MD); On-site; USD 28,000 - 33,000; Full time

Job summary

Ultimate Staffing is seeking an Account and Service Coordinator to support a busy department in Hanover, MD. This role is ideal for candidates with customer service experience who enjoy building relationships, coordinating schedules, and delivering exceptional support.

Responsibilities include scheduling maintenance, handling calls, taking accurate messages, following up with customers, and coordinating with multiple departments to ensure customer satisfaction.

Qualifications

• Experience in account management, customer service, project coordination, or administrative roles.
• Strong organizational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Ability to solve problems and follow through on customer requests.

Responsibilities

• Contact customers to schedule preventative maintenance and service appointments
• Answer calls and provide professional customer service
• Take detailed and accurate messages for service team members
• Follow up with customers regarding appointments and service needs
• Serve as the main point of contact for assigned customer accounts
• Manage scheduling, paperwork, billing, and account requests
• Build and maintain strong client relationships
• Coordinate internally with multiple departments to resolve issues and ensure customer satisfaction
• Track projects, follow up on open items, and communicate updates to clients
• Deliver exceptional customer service while managing multiple priorities

Skills

Verbal communication

Phone skills

Customer service experience

Organizational skills

Relationship-building

Problem solving

Job description

Ultimate Staffing is seeking an Account and Service Coordinator to support a busy department in Hanover, MD. This role is ideal for candidates with customer service experience who enjoy building relationships, coordinating schedules, and delivering exceptional support.

Responsibilities include scheduling maintenance, handling calls, taking accurate messages, following up with customers, and coordinating with multiple departments to ensure customer satisfaction.