Client Services & Sales Coordinator

Pri-Med; Boston (MA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Flexible work schedule

Summer Fridays

Winter Vacation

Paid parental leave

401(k) with company match

Flexible spending accounts

Commuter benefits

Pet insurance

Volunteer opportunities

Job summary

Pri-Med in Boston is seeking a Client Services & Sales Coordinator to manage the full lifecycle of client logistics across programs, including client management, implementation, and post-program reporting, with a focus on supporting sales activities.

This hybrid role requires handling multiple projects, building strong client relationships, and collaborating with internal teams; occasional domestic travel is expected.

Qualifications

• BS/BA degree with at least 1 year of experience in account management, client services, or project management.
• Healthcare/pharmaceutical industry experience is a plus.
• Highly organized with strong attention to detail, clear communication, and problem-solving skills.
• Proven ability to multi-task and meet tight deadlines.
• Ability to understand and communicate data metrics related to product offering.
• Proficiency in Microsoft Office: Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Oversee all aspects of multiple concurrent projects from initiation to completion.
• Serve as the primary point of contact for clients, managing timelines, deliverables, and expectations for both in-person and virtual programs.
• Become a subject matter expert on product offerings and specs.
• Act as the bridge between clients and internal teams, ensuring effective communication and alignment on project objectives.
• Collaborate with the internal digital team to ensure timely development and launch of client programs and products.
• Provide post-show data metrics to clients and assist sales with roll-up of metrics to drive additional revenue.
• Manage the preparation and organization of sales materials for annual programs.
• Oversee the schedule for rebooking exhibitors.
• Track and manage sales-ready leads generated from campaigns, ensuring that all activities are accurately logged. Distribute these leads to the sales team and monitor their progress.
• Qualify and advance leads through a structured lead cycle while collaborating with the territory Sales Manager.
• Provide hands‑on support during in-person and virtual conferences, particularly in the execution of theaters and sponsorships.
• Some domestic travel is required, approximately 6 to 8 times annually, including occasional weekends.
• Additional responsibilities as needed to support the sales and client services team objectives.

Skills

Organization

Communication

Problem solving

Multi-tasking

Data metrics

Education

BS/BA degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Word

Job description

Pri-Med is looking for a Client Services & Sales Coordinator to become a part of our team! This position involves managing the entire project lifecycle of client logistics for all Pri-Med programs, which includes client management, implementation, and post-program reporting, as well as supporting sales activities. The role will involve establishing connections with clients, handling multiple projects concurrently, and working collaboratively in a dynamic, team-based setting. This position is based in Boston and offers a hybrid work schedule, with in-person office days on Tuesdays and Thursdays. Our office is conveniently located in Boston’s Back Bay, directly across from the Prudential Center.

Responsibilities

Client Services

• Oversee all aspects of multiple concurrent projects from initiation to completion.
• Serve as the primary point of contact for clients, managing their timelines, deliverables, and expectations for both in-person and virtual programs.
• Become a subject matter expert on product offerings and specs.
• Act as the bridge between clients and internal teams, ensuring effective communication and alignment on project objectives.
• Collaborate with the internal digital team to ensure timely development and launch of client programs and products.
• Provide post-show data metrics to clients and assist sales with roll-up of metrics to drive additional revenue.
• Manage the preparation and organization of sales materials for annual programs.
• Oversee the schedule for rebooking exhibitors.
• Track and manage sales-ready leads generated from campaigns, ensuring that all activities are accurately logged. Distribute these leads to the sales team and monitor their progress.
• Qualify and advance leads through a structured lead cycle while collaborating with the territory Sales Manager.

Additional Responsibilities

• Provide hands‑on support during in-person and virtual conferences, particularly in the execution of theaters and sponsorships.
• Some domestic travel is required, approximately 6 to 8 times annually, including occasional weekends.
• Additional responsibilities as needed to support the sales and client services team objectives.

Qualifications

• Qualified candidates will have a BS/BA degree with a minimum of one year of experience in an account management, client services, or project management position.
• Experience in the healthcare/pharmaceutical industry is a plus.
• Highly organized with a strong attention to detail, clear communication, and problem‑solving skills.
• Proven ability to multi‑task and meet tight deadlines.
• Ability to understand and communicate data metrics related to product offering.
• Proficiency in Microsoft Office: Outlook, Word, PowerPoint, and Excel.
• We promote work/life balance by offering flexible work schedules, Summer Fridays, Winter Vacation, and paid parental leave.
• Boston‑based applicants: Flexible work‑from‑home schedule, with in‑person office days on Tuesdays and Thursdays.
• Health Benefits: medical, dental & vision, plus a wellness program, which allows employees to earn up to $1,100 per calendar year to help offset the cost of health insurance.
• 401(k) with generous company match.
• Flexible spending accounts, commuter benefits, pet insurance, disability & life insurance.
• We give back by hosting donation drives and providing volunteer opportunities for our employees.

Diversity is a priority for us. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or gender expression.