Client Services Representative TS

The Family Practice for Pets; Cibolo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

A dedicated animal hospital is seeking a Customer Service Representative to provide exceptional service to pet owners. This full-time role involves multitasking, handling client interactions, scheduling appointments, and maintaining accurate records in our system. Ideal candidates should have at least 3 years of customer service experience and be familiar with basic computer functions. Join us in a fast-paced environment focused on high-quality veterinary care.

Qualifications

• Minimum of 3 years professional customer service experience.
• Ability to manage multiple phone lines and tasks.
• Familiarity with veterinary knowledge is a plus.

Responsibilities

• Schedule appointments using scheduling system.
• Greet clients and assist with inquiries.
• Record transactions to maintain client records.
• Assist clients with payment issues.

Skills

Customer service experience

Multitasking ability

Basic computer functions

Basic computer skills

Tools

Practice Management System

Job description

Position: Client Services Representative TS

Location: Cibolo, TX

Job Id: 106

# of Openings: 1

Turning Stone Animal Hospital is looking for experienced Customer Service Representatives

Position Overview

We are seeking a dedicated and customer-focused Veterinary Client Services Representative to join our team, providing exceptional service to pet owners. This role involves handling routine client needs, including greeting clients, managing payments, while ensuring accurate record-keeping for the Practice Management System. Our ideal candidate should have a minimum of 3 years of professional customer service experience. This position is very quick-paced and requires the ability to multitask. Candidate should be familiar with basic computer functions and able to manage working with a multi-line telephone. Our hospital averages over 200 phone calls a day, with a constant flow of clients checking in/out of appointments and visiting for product purchases. Applicants should expect to learn and retain a moderate amount of veterinary knowledge. Training for this position can take 90 days or more.

Key Responsibilities

• Schedule appointments for pets using our scheduling system.
• Greet clients with a warm smile & offer assistance
• Record transactions in the Practice Management System to maintain client records.
• Assist clients with payment issues promptly.

We ask that you complete the application on our website in addition to submitting your resume: https://kittyhawkvet.com/join-our-team/

Please have an understanding of the level of commitment to the training period this position requires before applying.

Turning Stone Animal Hospital is full-service animal hospital located in Northeast San Antonio. Our hospital is an AAHA accredited, well-established, 3-doctor Animal Hospital.

We have been providing high-touch, high-quality veterinary care for just over 5 years by focusing on our patients and our clients, and by staying current both in our equipment and knowledge. We are committed to the ongoing nurturing of a family culture and the goal of being an employer of choice, making this an ideal place to work for our experienced team members. Our hospital is unique in providing both a management and leadership team to care for and communicate with our staff. In addition to maintaining our high standard of quality care and communication with our clients, we strive for efficiency in the workplace through education and seasoned processes in order to serve the volume of patients that seek our services for preventative care and treatment.

Job Type: Full-time

Turning Stone Animal Hospital is full-service animal hospital located in Northeast San Antonio. Our hospital is an AAHA-accredited, well-established, 4-doctor Animal Hospital.

We have been providing high touch, high quality veterinary care for over thirty years by focusing on our patients and our clients, and by staying current both in our equipment and knowledge. We are committed to the ongoing nurturing of a family culture and the goal of being an employer of choice, making this an ideal place to work for our experienced team members. Our hospital is unique in providing both a management and leadership team to care for and communicate with our staff. In addition to maintaining our high standard of quality care and communication with our clients, we strive for efficiency in the workplace through education and seasoned processes in order to serve the volume of patients that seek our services for preventative care and treatment.