Client Services Representative

The Family Practice for Pets; Marietta (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

Kitty Hawk Animal Hospital is seeking a friendly and proactive Client Services Representative to join our team in San Antonio. You will greet clients, handle payments, and manage appointments with precision, while maintaining accurate patient records in our Practice Management System.

The ideal candidate has at least 3 years of customer service experience, comfort with computers, and the ability to multitask in a fast-paced environment. Training will be provided to learn veterinary specifics.

Qualifications

• Minimum of 3 years of professional customer service experience.
• Familiar with basic computer functions and able to manage a multi-line telephone.
• Experience with scheduling and payment processing in a veterinary or medical setting is a plus.

Responsibilities

• Schedule appointments for pets using the scheduling system.
• Greet clients with a warm smile and offer assistance.
• Record transactions in the Practice Management System to maintain client records.
• Assist clients with payment issues promptly.

Skills

Customer service

Multitasking

Telephone handling

Record keeping

Payments processing

Job description

Position:Client Services Representative

Location: Universal City, TX

Job Id:108

# of Openings:1

Kitty Hawk Animal Hospital is looking for a experienced Customer Service Representatives

Position Overview:

We are seeking a dedicated and customer-focused Veterinary Client Services Representative to join our team, providing exceptional service to pet owners. This role involves handling routine client needs, including greeting clients, managing payments, while ensuring accurate record-keeping for Practice Management System. Our ideal candidate should have a minimum of 3 years of professional customer service experience. This position is very quick-paced and requires the ability to multitask. Candidate should be familiar with basic computer functions and able to manage working with a multi-line telephone. Our hospital averages 200+ phone calls a day, with a constant flow of clients checking in/out of appointments and coming in for product purchases. Applicant should expect to learn and retain a moderate amount of veterinary knowledge. Training for this position can take 90+ days.

Key Responsibilities:

• Schedule appointments for pets using our scheduling system.
• Greet clients with a warm smile & offer assistance
• Record transactions in Practice Management Syste to maintain client records.
• Assist clients with payment issues promptly.

Kitty Hawk Animal Hospital is full-service animal hospital located in Northeast San Antonio. Our hospital is an AAHA accredited, well-established, 4-doctor Animal Hospital.

We have been providing high touch, high quality veterinary care for over thirty years by focusing on our patients and our clients, and by staying current both in our equipment and knowledge. We are committed to the ongoing nurturing of a family culture and the goal of being an employer of choice, making this an ideal place to work for our experienced team members. Our hospital is unique in providing both a management and leadership team to care for and communicate with our staff. In addition to maintaining our high standard of quality care and communication with our clients, we strive for efficiency in the workplace through education and seasoned processes in order to serve the volume of patients that seek our services for preventative care and treatment.