Pharmacy Technician

LucyRx; Plano (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

LucyRx in Plano, Texas is looking for a Pharmacy Technician to support pharmacy practice under the pharmacist-in-charge, greeting customers and processing prescriptions. You will maintain confidentiality, handle billing and third-party claims, perform dispensing tasks, and assist with inventory and front-store operations in a compliant manner.

This role requires a Texas-licensed, PTCB-certified technician with at least one year of retail or hospital outpatient experience; strong communication

Qualifications

• Active Texas Board of Pharmacy license in good standing.
• PTCB certification required.
• At least one year of retail or hospital outpatient experience.
• High school diploma; college credits preferred.

Responsibilities

• Greet customers and provide prompt courteous service.
• Process prescriptions, including labeling and dispensing under supervision.
• Assist with third-party claim resolution by phone.
• Maintain patient confidentiality per HIPAA and policies.
• Perform front-store operations and ensure accuracy of transactions.
• Prepare medications for dispensing and shipping to clinics.
• Maintain inventory and temperature logs as required.
• Comply with federal/state laws and company procedures.

Skills

Excellent oral communication

Customer service

Computer skills

Confidentiality

Education

High school diploma

Texas Board of Pharmacy license

PTCB certification

Retail/hospital outpatient experience (1+ year)

Tools

MS Word

Excel

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The role of the technician is to support pharmacy practice as allowed by the Board of Pharmacy and perform all duties as designated by the pharmacist-in-charge.

Roles and Responsibilities

• Greet and interact with customers with prompt courteous service.
• Professionally respond to customer concerns and questions to ensure a positive customer experience.
• Use courteous and proper telephone etiquette. Answers telephone calls that do not require a pharmacist.
• Maintain customer/patient confidentiality according to HIPAA and company requirements.
• Maintains respectful relationships with coworkers.
• Process prescriptions including translation of written directions, product selection, counting and measuring medications, placing medication into dispensing container, and labeling container.
• Resolve third party claim rejections by making necessary telephone calls and complete any manual claim forms.
• Perform register transactions in adherence to policy and procedures, including cash, check and charge transactions.
• Prepare medications upon completion of transaction for dispensing at the counter or for shipping to rural clinic(s).
• Perform all prescription pick-up procedures, including documentation in Prescription Pick-Up Log, validation of customer address.
• Offer patient counseling as required by law.
• Comply with federal and state laws, rules and regulations.
• Comply with company policies and procedures.
• File and process prescriptions in accordance with federal and state laws.
• Maintain an organized and clean working environment.
• Operate computer software to enter, process and retrieve prescription information.
• Perform duties of front store operations, filling prescriptions, and shipping services.
• File medication invoices, including controlled substance invoices, as required by law and directed by pharmacist-in-charge.
• Assist with maintaining adequate inventory by utilizing replenishment reports and procedures.
• Remove expired or damaged medications on a monthly basis.
• Assists and supports inventory management by ordering, unpacking, checking and storing received medication shipments.
• Maintain good relationship with clinic management and clinical staff.
• Complete are required training programs as scheduled and at least annually.
• Maintain proper medication storage conditions and maintain temperature logs as required.
• Perform prescription billing requirements for different payors, including commercial, Medicaid, and Medicare-D.
• Performs other duties and tasks as assigned by pharmacist-in-charge.
• Maintains knowledge and skill in healthcare and pharmacy, including latest medication or pharmacy law information.

Qualifications and Education Requirements

• High school graduate. Preference will be given to individuals who have college credits.
• Holds an active license in good standing from the Texas Board of Pharmacy.
• Current certification by Pharmacy Technician Certification Board (PTCB).
• Minimum of one year of practice in retail, ambulatory, or hospital outpatient settings.

Preferences

• Excellent oral communication skills to communicate with prescribers and patients.
• Demonstrates courteous and professional customer service skills.
• Demonstrates current knowledge of federal and state laws and regulations that pertain to scope of practice.
• Demonstrates computer skills necessary to process and dispense prescription medications.
• Understand quality control procedures and confidentiality requirements.
• Proficient in MS Word and Excel software.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

What We Do

LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We’re fixing what’s broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believe that’s just plain wrong.

What It’s Like to Work at LucyRx

At LucyRx, we’re a fast-moving team dedicated to making healthcare simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefine what’s possible in pharmacy benefits.

We value accountability, innovation, and a relentless focus on making an impact. Here, you’ll find a supportive culture that encourages you to bring your whole self to work, share bold ideas, and grow alongside smart, driven colleagues who are passionate about fixing the PBM industry. If you’re ready to roll up your sleeves and make a real difference, we’d love to have you on our team.

LucyRx is an independent, next-generation pharmacy benefit manager (PBM) redefining prescription care. Fueled by innovation and decades of leadership experience, LucyRx delivers better outcomes through its integrated specialty network, formulary marketplace, and next-day home delivery solutions.

Powered by its proprietary AI platform, LucyIQ™, the company provides real-time insights that support evidence-based clinical decisions, clear pricing, and exceptional service from U.S.-based pharmacy technicians.