Client Services Representative - Day Heights Veterinary Clinic

Suveto; Milford (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K with match up to 4%

VSOP stock ownership

Job summary

Day Heights Veterinary Clinic, part of the Suveto network, is seeking a full-time Client Services Representative to join our front desk team. You will greet clients, check patients in/out, schedule rechecks, and manage the flow of the clinic.

We value clear communication, teamwork, and a compassionate approach as you support doctors and staff. A high school diploma and veterinary client-service experience are preferred; computer literacy is required.

Qualifications

• High School Diploma or equivalent is required.
• Previous experience in client services.
• At least 1 year working within a veterinary field preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Responsibilities

• Greet clients at the front desk and check patients in/out.
• Schedule rechecks and manage visitor sign-in for vendors.
• Know vaccination protocol and common veterinary terms.
• Oversee clinic flow and assist with daily administrative duties.
• Assist clients with euthanasia paperwork and aftercare process.
• Discuss payment options with clients.
• Respond to client texts/emails and handle medical records requests.
• Maintain knowledge of extension numbers to reach staff across the network.

Skills

Customer service experience

Excellent communication skills

Multi-tasking

Teamwork

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

Day Heights Veterinary Clinic, part of the Suveto network of hospitals, seeks a full-time Client Services Representative to join our team. We are a full-service animal hospital that strives to improve our patient’s quality of life in every aspect of their care. We are dedicated to using the most up to date techniques with innovative technology to ensure they receive the highest quality of veterinary care available in Clermont County. We have been providing top-notch veterinary care that our patients deserve for 40 years.

Our mission is to provide high quality medical, surgical, integrative and wellness services to assist our patients in living happier and healthier lives overall.

Our Client Services Representatives provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

This is a full-time position, varying shifts, days and evenings, and weekends are required.

Requirements

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

• Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Day Heights veterinary Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.