Client Services Representative - Minnieville Animal Hospital

Suveto; Woodbridge (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental and vision insurance

Pet care discounts

401K with a true match up to 4%

Job summary

Minnieville Animal Hospital, part of the Suveto network of hospitals in Woodbridge, VA, is seeking an experienced Client Services Representative for a full-time role. This position supports clinicians and staff, delivering compassionate client service in a busy veterinary clinic.

Responsibilities include front-d desk duties, client coordination, and handling administrative tasks with a patient-first approach. Prior veterinary experience and strong communication are preferred.

Qualifications

• Experience in client services.
• Excellent communication skills and ability to multitask.
• Computer literate with ability to learn new software.
• Team player with ability to work in a veterinary environment.

Responsibilities

• Greet clients at the front desk and manage check-in/out.
• Schedule rechecks and sign in visitors and vendors.
• Oversee clinic flow and assist with front desk operations.
• Assist with euthanasia paperwork and aftercare coordination.
• Discuss payment options with clients and process requests.
• Handle daily administrative tasks and communications.
• Respond to client texts and emails; manage medical records requests.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Computer literacy

Veterinary field experience

Education

High School Diploma or equivalent

Job description

Minnieville Animal Hospital, part of the Suveto network of hospitals, is looking for an experienced full-time Client Services Representative t to join our Team! Minnieville Animal Hospital, located in Woodbridge, VA is a full-service veterinary hospital that’s committed to offering the best possible care for our patients. We strive to create a welcoming environment for pets and their families as part of our dedication to delivering the highest quality of veterinary medicine including dental care, vaccinations, surgery and urgent care.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

This is a full-time position.

Requirements

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Minnieville Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.