Client Services Representative - Day Heights Veterinary Clinic

Suveto; Perintown (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical/dental/vision insurance

Pet care discounts

401K with a true match up to 4%

VSOP grants

Suveto stock ownership plan

Job summary

Day Heights Veterinary Clinic, part of the Suveto network, is seeking a full-time Client Services Representative. You will manage the front desk, greet clients, and support doctors and staff with compassionate service.

The role involves scheduling, records handling, and client communication in a fast-paced veterinary setting. The position requires knowledge of vaccination protocols, basic computer skills, teamwork, and the ability to multi-task across days, evenings, and weekends.

Qualifications

• High School Diploma or equivalent.
• Experience in client services.
• 1+ year in veterinary field preferred.
• Computer literate with ability to navigate new software.
• Ability to multi-task and work well in a team.

Responsibilities

• Greet clients at the front desk and manage check-in/check-out.
• Schedule rechecks and sign in visitors and vendors.
• Know vaccination protocols and common veterinary terms.
• Oversee the clinic flow and assist with euthanasia paperwork.
• Discuss payment options with clients.
• Respond to client texts and emails and share medical records.
• Assist with daily administrative duties and correspondence.
• Assist in emergencies by expediting triage communication.

Skills

Customer service

Teamwork

Multi-tasking

Education

High School Diploma

Tools

Computer literacy

Job description

Client Services Representative - Day Heights Veterinary Clinic

#DHVC1543

Job Description

Day Heights Veterinary Clinic, part of the Suveto network of hospitals, seeks a full-time Client Services Representative to join our team. We are a full-service animal hospital that strives to improve our patient’s quality of life in every aspect of their care. We are dedicated to using the most up to date techniques with innovative technology to ensure they receive the highest quality of veterinary care available in Clermont County. W e have been providing top-notch veterinary care that our patients deserve for 40 years.

Our mission is to provide high quality medical, surgical, integrative and wellness services to assist our patients in living happier and healthier lives overall.

OurClient Services Representativesprovide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

This is a full-time position, varying shifts, days and evenings, and weekends are required.

Requirements

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within aVETERINARY FIELDis preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Ability to multi-task.
• Ability to work well within a team environment.

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members.VSOP® is an ownership program that tracks the value of the entire Suveto organization.

• paid time off
• paid holidays
• medical, dental and vision insurance
• pet care discounts
• 401K with a true match up to 4%
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members
• VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Day Heights veterinary Clinic , part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.