Client Services Representative

TEKsystems; Pittston (Luzerne County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Onsite work

Job summary

TEKsystems in Pittston, PA is hiring for a 100% onsite customer service role. You will deliver industry-leading service, support callers, document interactions, and strive for first-call resolution.

This contract-to-hire position emphasizes teamwork, growth, and building strong client relationships while maintaining accurate records and multi-tasking in a fast-paced environment.

Qualifications

• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with excellent documentation skills.

Responsibilities

• Deliver industry-leading customer service by providing prompt, professional support and striving for first-call resolution.
• Manage multiple systems and responsibilities simultaneously, including answering calls, documenting customer interactions, and completing follow-up tasks.
• Contribute to a positive, team-focused culture centered on customer satisfaction, teamwork, and company growth.
• Build and strengthen relationships with existing clients through exceptional service and support.
• Accurately enter and manage inbound leads in a timely manner.

Job description

This job will be 100% onsite*** Are you passionate about helping people and delivering outstanding customer service? Join a team that values collaboration, growth, and creating exceptional experiences for every customer interaction.

NOW HIRING IN PITTSTON, PA!

This job will be 100% onsite*** Are you passionate about helping people and delivering outstanding customer service? Join a team that values collaboration, growth, and creating exceptional experiences for every customer interaction.

What You’ll Do

• Deliver industry-leading customer service by providing prompt, professional support and striving for first-call resolution.
• Manage multiple systems and responsibilities simultaneously, including answering calls, documenting customer interactions, and completing follow-up tasks.
• Contribute to a positive, team-focused culture centered on customer satisfaction, teamwork, and company growth.
• Build and strengthen relationships with existing clients through exceptional service and support.
• Accurately enter and manage inbound leads in a timely manner.

Customer Inquiries May Include

• Policy questions and account-related assistance
• Account changes and updates
• Payment and billing support
• Setting up or modifying AutoPay
• Retaining customers who are considering canceling their policies
• General policy servicing and customer support needs

What We’re Looking For

• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Detail-oriented with excellent documentation skills
• Dependable, professional, and customer-focused
• Team player with a positive attitude and a desire to grow

Why Join Us?

• Supportive and collaborative team environment
• Opportunities for professional growth and advancement
• Customer-focused culture where your contributions make a difference
• Stable, fast-paced role with ongoing learning opportunities

Job Type & Location

This is a Contract to Hire position based out of Pittston, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston,PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.