Call Center Representative

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Job summary

TEKsystems seeks a Call Center Representative in Austin, TX. This hybrid role supports healthcare members, handles high-volume inbound calls, and assists with enrollment and health benefits questions.

2+ years in healthcare customer service and a HS diploma are required; bilingual English/Spanish is a plus. You'll participate in rotating 8-hour shifts, complete on-site training, and transition to a long-term contract-to-hire position.

Qualifications

• 2+ years of healthcare customer service experience.
• Experience handling high-volume inbound calls.
• High School Diploma or equivalent.
• Reliable high-speed internet for remote work.
• Strong communication and customer service skills.
• Bilingual English/Spanish candidates are highly preferred.

Responsibilities

• Answer inbound calls and assist members with health insurance-related inquiries.
• Support customers through the enrollment process.
• Process requests such as ID card replacements, provider changes, and demographic updates.
• Research and resolve customer issues in a timely, professional manner.
• Accurately document customer interactions and meet quality, productivity, and customer service goals.
• Maintain confidentiality of sensitive customer information.

Skills

Healthcare customer service

Inbound calls

Bilingual English/Spanish

Reliable internet

Strong communication

Education

High School Diploma or equivalent

Job description

Call Center Representative

Location: Austin, TX (Hybrid)

Schedule: Rotating 8-hour shifts between 6:00 AM and 6:00 PM

Qualifications

• 2+ years of recent experience in healthcare customer service, health insurance, managed care, or a healthcare call center environment
• Experience handling high-volume inbound calls
• High School Diploma or equivalent
• Reliable high-speed internet for remote work
• Strong communication and customer service skills
• Bilingual English/Spanish candidates are highly preferred

Responsibilities

• Answer inbound calls and assist members with health insurance-related inquiries
• Support customers through the enrollment process
• Process requests such as ID card replacements, provider changes, and demographic updates
• Research and resolve customer issues in a timely, professional manner
• Accurately document customer interactionsMeet quality, productivity, and customer service goals
• Maintain confidentiality of sensitive customer information

Work Environment

• Hybrid schedule with only 2 in-office days per month after training
• Initial training conducted onsite
• Must be local to the Austin area
• Occasional rotating weekend coverage

If you have a background in healthcare customer service, health insurance, or call center support and enjoy helping people navigate their healthcare benefits, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.