Client Services Representative

Star Valley Veterinary Clinic; Mundelein (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

7 Paid Holidays

CE and training opportunities

Employee discounts on pet care

Job summary

Mundelein Animal Hospital is seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our friendly veterinary family in Mundelein, IL. You will be the first and last impression for clients, educating them on preventive care and guiding them through available services and pricing.

We offer a growth-focused environment with opportunities to advance into senior CSR roles, training, and hospital operations, while maintaining a supportive, team-centered culture that values

Qualifications

• 1–2+ years of experience in a front-desk or client-facing role (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• Self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Responsibilities

• Be the first and last impression for our clients; provide compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.
• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.
• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate with technicians, doctors, and leadership to keep the hospital running smoothly.
• Mentor new CSRs if interested in leadership and contribute ideas to improve workflows.

Skills

Customer service

Communication

Multitasking

Time management

Leadership potential

Job description

Client Service Representative (CSR) – Grow Your Career with a Supportive and Passionate Team!

Are you a driven Client Service Representativelooking for more than just a front-desk job? At Mundelein Animal Hospital, we’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Mundelein, IL community with exceptional small animal care for decades, and we’re seeking a Client Service Representative (CSR)with 1–2+ years of experience to join our team.

Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.

Why You’ll Love Working Here

Longevity & Stability
Our team members stay, some for up to 25 years. That speaks volumes about our culture.

Growth-Focused Environment
We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.

Not Your Typical Corporate Practice
Mundelein Animal Hospital is part of the NVA network, which believes in servant leadership and hospital autonomy. NVA supports us behind the scenes so we can stay focused on what matters most; our patients, our people, and exceptional client care. Our culture is uniquely ours: collaborative, supportive, and community-driven.

Fear-Free Philosophy
We prioritize low-stress, fear-free interactions for pets, clients, and staff.

Team Engagement
Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.

What You’ll Be Doing

Client Experience & Communication

Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.

Educate clients on preventive care, wellness plans, services, and follow-up care.

Schedule appointments efficiently while identifying opportunities to book same-day or future care.

Confidently discuss and recommend services, products, and treatment plans.

Hospital Support

Manage phones, emails, and in-person check-ins with professionalism and empathy.

Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.

Assist in training or mentoring new CSRs if you’re interested in leadership.

Contribute ideas to improve workflows, client experience, and front-desk efficiency.

What We’re Looking For

• 1–2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Compensation: $16-19/hr

PTO

• 7 Paid Holidays
• CE and training opportunities
• Employee discounts on pet care

Come see why our team sticks around. If you’re looking for a veterinary hospital that values client relationships, teamwork, growth, and positive culture, you just found it.