Client Services Pro – Growth Path, PTO & CE in Vet Team

NVA General Practice; Mundelein (IL); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

PTO

7 Paid Holidays

Uniform allowance

CE and training opportunities

Employee discounts on pet care

Zusammenfassung

Mundelein Animal Hospital is seeking a Client Service Representative to join our veterinary family in Mundelein, IL. This full-time role focuses on delivering compassionate client service, educating clients, and supporting daily operations.

We offer growth opportunities into senior CSR roles, training, and leadership pathways within a collaborative, community-driven environment with a fear-free philosophy for pets.

Qualifikationen

• 1–2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Aufgaben

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.
• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.
• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.
• Assist in training or mentoring new CSRs if you’re interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

Kenntnisse

Client service

Communication

Multitasking

Time management

Teamwork

Jobbeschreibung

Mundelein Animal Hospital is seeking a Client Service Representative to join our veterinary family in Mundelein, IL. This full-time role focuses on delivering compassionate client service, educating clients, and supporting daily operations.

We offer growth opportunities into senior CSR roles, training, and leadership pathways within a collaborative, community-driven environment with a fear-free philosophy for pets.