Client Services Representative

National Veterinary Associates; Montville Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k retirement with company match

Medical, dental, and vision insurance

Paid time off

Pet care discount

Job summary

Montville Veterinary Group in New Jersey is seeking a friendly, customer-focused team member for a front desk role. Experience in the veterinary field is preferred but not required, and both full- and part-time schedules are considered.

You will greet clients, schedule appointments, process payments, and help maintain medical records. The position emphasizes a cheerful attitude, strong communication, and the ability to work independently in a fast-paced setting, with some weekend shifts

Qualifications

• Excellent communication and customer service skills.
• Great attention to detail and problem-solving skills.
• Positive attitude and team player.
• Able to work independently in a fast-pace environment.
• Skilled using a computer and comfortable learning new tasks.
• Position does include some weekend shifts.

Responsibilities

• Maintain a professional, cheerful and helpful attitude when interacting with clients.
• Schedule and confirm appointments.
• Accurately process payments and able to review invoices with clients.
• Assist with keeping the hospital clean and clear of odors.
• Take complete phone messages and prescription requests.
• Filing charts and assist with maintaining complete medical records.

Skills

Excellent communication

Customer service skills

Attention to detail

Problem-solving skills

Team player

Independent work

Job description

Montville Veterinary Group is a busy small animal hospital that is looking for the right person to join our team. We are looking for an individual who has a friendly personality and enjoys interacting with people. Experience in the veterinary field is preferred but not required. We are open to a full or part-time schedule for this role.

Responsibilities include:

• Maintain a professional, cheerful and helpful attitude when interacting with clients.
• Schedule and confirm appointments.
• Accurately process payments and able to review invoices with clients.
• Assist with keeping the hospital clean and clear of odors.
• Take complete phone messages and prescription requests.
• Filing charts and assist with maintaining complete medical records.

Requirements:

• Excellent communication and customer service skills.
• Great attention to detail and problem-solving skills.
• Positive attitude and team player.
• Able to work independently in a fast-pace environment.
• Skilled using a computer and comfortable learning new tasks.
• Position does include some weekend shifts.

Benefits include 401k retirement w/ company match and excellent pet care discount. Full-time roles are also eligible for medical, vision, and dental insurance, and paid time off.

The base hourly range for this position is $18.00 - $22.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.